Refund and Returns Policy

Have you had an issue or not satisfied with one of our products? We are more than happy to help you get the best solution! Please reach out to us on either 07 3485 0018 or info@birdandbatboxes.com.au so we can help.

Full refund details below.

Cancellation Period / Timeframe

Don’t need or want one of our Nest Boxes anymore? You have 60 days After Purchase to return the Nest Box for a full refund!

Method of Refund

All payments of refunds will be returned to you via the initial method of payment. Eg. Paid with PayPal, the refund will be via PayPal. Paid via Bank Deposit, the refund will be via Bank Deposit.

Damaged / Defective / Incorrect Goods

Damaged, defective or incorrect goods can always happen, but don’t fear, we are here to help. Contact us on either 07 3485 0018 or info@birdandbatboxes.com.au, and we will get a solution in place.

How to request a return or a refund

To start a return or refund please, call us on 07 3485 0018 or send us an email info@birdandbatboxes.com.au to get the process rolling.

Shipping & Packing Costs

We only ship items within Australia. Sorry no international freight. All items come with free shipping!

Delivery Charge on Returning Goods

Who pays the freight on returning goods?

If we are at fault and have sent the wrong nest box, the nest box is damaged, or the nest box is faulty, we will arrange shipping.

If you have a change of mind or don’t want the nest box anymore, the buyer will need to arrange return postage.

Warranty

No Express or Implied Warranty. Bird and Bat Boxes Australia makes no expressed or implied warranty regarding the service or equipment or the installation of same and disclaims any implied warranty, including any warranties of merchantability and or fitness for a particular purpose.

Products Returned Exceeding the Cancellation Period

What if it is passed 60 days? Can I still return my item? Reach out to us on either 07 3485 0018 or info@birdandbatboxes.com.au, and we will see how we can help.